Shipping policy

Shipping Policy

Free worldwide shipping

ORVANE offers free shipping on orders from USD 350 / EUR 300. Orders below this amount are charged a shipping fee calculated at checkout.

Order processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Delivery times

United States & Canada: 7–14 business days
United Kingdom & European Union: 7–14 business days
Australia & New Zealand: 10–18 business days
Rest of the world: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance or high seasonal demand.

Tracking

Every order includes a tracking number that allows you to follow your shipment from start to finish. Tracking details are sent by email once your order ships.

Customs, duties and taxes

ORVANE is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost, damaged or delayed packages

ORVANE is not liable for any products damaged or lost during shipping by the carrier, but we will help you file a claim. If you received your order damaged, please contact us with your order number and photos of the package and product so we can assist you.

Incorrect address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.